IVR audio menu

The IVR is an interactive voice menu where you can give the caller different options, either by talking or by typing.

A typical example is that the newsletter says: if you want the service in Swedish, press number 1, in English press number 2, otherwise wait a while the call will be connected to customer service.

The IVR bulletin can help with customer service: e.g. press number 1 if you want to be called back and a callback request will be sent to k.o.

The voice menu can also search for information about the customer's CRM solution with a keyword: Example, what service are you looking for? E.g. tools IVR menu - press number one and we will connect you to the person responsible for the tools or press number 2 to do another search.

The task of the IVR menu is to speed up and improve customer service. Many companies have to wait on the phone for tens of minutes or hours when giving options to the customer can speed up customer service by reducing queues and allocating resources more efficiently. The callback service helps boost the power of the IVR menu. Then we'll know for sure that everyone's been called back.