Answering calls
We answer in your company's name with the greeting you choose. Callers do not hear an outsourced service — they get service the way your company does it.
Outsourced switchboard
An outsourced switchboard, so the phone is always answered.
Our outsourced switchboard answers your calls when your own people are busy, in a meeting or away. The service is open 24/7, and calls are handled to an agreed script in Finnish, Swedish and English.
- Open 24/7
- Finnish, Swedish and English
- Alongside your own PBX, or instead of it
What's included
What the switchboard service covers
This is not just an answering machine. Our operators see the call through to the end, according to what we have agreed with you.
Callback requests
We take callback requests and pass them on however you prefer: by email, by SMS, or straight into your system through the API.
Appointment bookings
We can book slots directly into your calendar according to agreed rules, so the caller gets a time during the call itself.
Service requests and tickets
We log maintenance and service requests with the details you need, and escalate urgent cases through your agreed on-call chain.
Transferring calls
We connect callers to the right person or team when they are available, and make sure the message gets through when they are not.
Reporting
You get a report of the calls handled, the reasons for contact and the volumes — so you can see what customers are actually calling about.
Who it suits
Who the switchboard service is for
It suits companies with no switchboard of their own, and equally those whose staff simply cannot get to every call.
Smoothing out busy periods
The service can be used purely as overflow: your own people answer first, and anything beyond that comes to us.
Outside business hours
It can be limited to evenings, weekends and holiday periods, so the phone is answered even when the office is closed.
Fully outsourced
For a small or mobile organisation the whole switchboard can be outsourced, so nobody is tied to phone duty.
FAQ
Outsourced switchboard — frequently asked questions
When is the service open?
The answering service is open 24/7. It can also be limited to outside business hours, or to overflow during busy periods, depending on what your business needs.
Which languages do you answer in?
We serve callers in Finnish, Swedish and English.
How do your operators know what to say about our company?
During onboarding we write a script together: how calls are answered, what information is collected, who calls are transferred to, and how urgent cases are handled. The script is updated whenever you need.
Can it run alongside our existing phone system?
Yes. The switchboard is connected to your current phone system as overflow or as out-of-hours routing. Alternatively it comes as part of GBC's mobile PBX.
Next step
Request a switchboard quote
Tell us your rough call volumes, the hours you want covered and what the calls should achieve, and you will get a quote and a proposed script.